Frequently Asked Questions

What areas of the US does Pinch A Penny serve?  

Pinch A Penny provides discount pool chemicals, pool supplies, and pool equipment to customers in 46 contiguous US states. We do not ship to Califorina, Washington, Hawaii and Alaska. 

How much are the shipping charges on pool supplies and equipment from Pinch A Penny?

Shipping on items you purchase from us is always FREE!

What is the handling fee for my order?

Handling charges for orders are:

0 - $30.00 = $8.99
$30.01 – 100.00 = $9.99
100.01 & up = $10.99 

What forms of payment does Pinch A Penny accept?

We happily accept Visa, MasterCard, American Express, Discover, money orders and personal checks. Writing your driver’s license number on your personal check allows same-day processing of your order.  

When I order pool supplies online from Pinch A Penny, is my credit card information secure?

Absolutely – you can shop online with us with complete peace of mind. Pinch A Penny has been issued a GeoTrust QuickSSL™ certificate to enable server security. Sites secured by GeoTrust SSL certificates provide up to 256 bit encryption, thereby offering the highest level of security possible. Our relationship with GeoTrust means you can rest assured that communications between your browser and our website are private and secure.  

I’m still nervous about shopping online.  Can I place my order on the phone?

Of course! Just call us at 1-877-747-7946. 

Do I have to pay sales tax on my order from Pinch A Penny?

Per state laws, we are required to collect sales tax on shipments to Florida, Georgia, and Alabama addresses.  

How do I get discounts on pool supplies from Pinch A Penny?

Enter your email address at the top of any page on our website to create an account so you can receive special offers and discounts on pool supplies and equipment via email throughout the year. By creating an account, you will have access to valuable Pinch A Penny offers! 

Why are the prices on pool chemicals so low at Pinch A Penny?

At Pinch A Penny, we manufacture our own brands of pool chemicals. By cutting out the middleman, we cut costs, and we pass the savings on to you! 

Are you offering any rebates on pool equipment?

Pinch A Penny wants to help you save money on pool equipment, so we occasionally offer rebates on select items. In addition, whenever a manufacturer notifies Pinch A Penny of a rebate they’re offering, we add that information to the product description for the item.  While the rebate itself isn’t issued through Pinch A Penny, we gladly provide information on how to contact the manufacturer so you can get your rebate. Visit our Rebate Center for more information. 

Does Pinch A Penny sell used or refurbished pool equipment?

Absolutely not. Every piece of swimming pool equipment Pinch A Penny offers is completely new, direct from the manufacturer, and shipped in its original packaging. 

When will you ship my Pinch A Penny order?

Pinch A Penny is pleased to offer same-day shipping for most orders taken by 2pm Eastern time. Some pool supplies may require extra shipping time during peak swimming pool season. A Pinch A Penny customer service representative will be happy to speak to you about product availability – just call 1-877-747-7946.  

Will I be able to track my order from Pinch A Penny?

If you provide your email address when you set up your account, you will receive two emails from Pinch A Penny about your order after you check out. The first will be a confirmation of the order you placed; the second will be a shipping confirmation with a tracking code. The tracking code allows you to follow the progress of your order as it moves through the shipping cycle. 

Will you sell my email address to a mailing list?

At Pinch A Penny, we value your privacy and will not sell, rent, or trade your email address to any organization for any reason. 

How long will it take to receive the pool equipment and supplies I ordered?

Shipping for in-stock items typically takes from two to seven working days. Delivery for items that require oversize shipment is typically longer than our standard FedEx shipping time, typically ranging anywhere between 5 to 10 days. For information on specific orders, use the tracking information provided by Pinch A Penny when your order ships, or call 877-747-7946 to speak to a customer service representative.   

What is your return policy?

Our goal is to provide you with 100% satisfaction with your purchase from Pinch A Penny. We offer a generous 30-day guarantee on our merchandise (excluding custom orders, pool chemicals, replacement parts, automatic pool cleaners, and opened pool liners, covers, and blankets unless damaged). All damaged merchandise must be reported within 72 hours of receipt of product. Used items may not be returned. Returned products must be in the original condition and packaging. 

To return an item, call our customer service department at 877-747-SWIM for a Return Authorization (RA) number and ship-to information. Securely pack the item(s) in the original packaging and ship via prepaid, insured FedEx to the address provided by the customer service representative. Shipping charges for return products are the responsibility of the customer. Returns made without RA numbers may be delayed or denied. Sorry, we cannot refund handing fees. 

Note: Returns for Texas Recreation brand merchandise must be pre-authorized by Texas Recreation and be accompanied by a Factory Return Authorization number. Pinch A Penny cannot accept Texas Recreation merchandise for credit without prior authorization from Texas Recreation. A 15% restock fee will be charged for all Texas Recreation brand merchandise returns.   

Can I refuse delivery on pool supplies and equipment I don’t want?

Pinch A Penny understands that you may change your mind about an order after placing it.  You may cancel an order up until the order has shipped. Any order, once shipped, where the customer refuses delivery through the carrier (FedEx or common carrier) will be subject to a 20% restocking fee. 

Once the order has been shipped, you may follow the above directions for returning an item.